How long will it take to complete my drawing?

Our team of artists draws each portrait from scratch and we aim to get your hand-drawn picture to you in 3 - 5 days on average.

How much does it cost?

Prices vary depending on the number of characters (people/pets), illustration style (shoulders up/full body) and background style(standard/custom/none) that you choose! You can explore prices for the artwork you have in mind on the product page.

How will I get my custom portrait?

Your portrait will be a digital artwork so it will be emailed to you when it’s complete. Once you approve your artwork, you'll have the option to get it printed on a canvas, mug, poster, t-shirts, puzzles etc. (It'll be charged additionally; check out the prices on the order page).

What if I am not happy with my portrait?

Our artists are incredibly talented and always strive to do a fantastic job; however, sometimes, working from a photo, we miss a detail or the essence of the person, We are always ready to make revisions until you are 100% happy with your portrait. We have a satisfaction guarantee policy.

What can I have as my background?

Whatever you want! You can choose no background, one of our standard backgrounds or a custom background. Just let us know your idea, and we will make it happen.

Do I need to pay extra for my pets?

Yes. Pets are counted as a character.

Are there any copyrights for the drawings?

No, you own complete rights and licensing to do what you would like with it.

Can you work from more than one photo?

Yes! The more photos, the better! Ensure you’re clear about how you’d like your illustration drawn in the picture description, and leave the rest up to us.

What if I have a large group photo?

No problem. Email us, and we can get you a quote for groups as large as you need.

Will I be charged for revisions?

The customer is responsible for specifying all the details you would like in the drawing in the order drawing notes. Any details not included in the order notes will be assumed by our artist, resulting in an additional charge ($10) if the customer requires revisions.

What dimensions will my drawing provided in?

Our standard resolution is 3600 pixels x 4800 pixels (portrait) or 4800 pixels x 3600 pixels (landscape). Once you get it printed, the size will be 12" x 16" (portrait) or 16" x 12" (landscape) at 300 DPI. If you would like a different size, just let us know in your order notes.

Do you ship to all the countries?

Yes, we can ship anywhere in the world!

What are the available payment options?

We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Afterpay, Apple Pay, and Google Pay.

What file type will my portrait come with?

Your completed artwork will be delivered in JPG or PNG format. If you'd like the underlying layered file, just send us a request, and we’ll email it over to you.

Merch FAQs

Please note that we are not legally able to print illustrations that contain materials such as logos or characters of which we do not own the rights. For example, we can not print an illustration that contains the Coca-Cola logo. Thanks for your understanding.

IF I ORDER A PRINT ALONG WITH THE DIGITAL ILLUSTRATION, CAN I REVIEW THE PICTURE FIRST BEFORE IT GETS PRINTED?

Absolutely! We will send it to your email once completed. If you are satisfied with the drawing, you may approve the order and we'll then get started with your merchandise order fulfillment.

HOW MUCH WILL IT COST TO PRINT WITH YOU?

Please check out the order page for all the available print material options and prices of it.

WHEN WILL MY ORDER SHIP?

We print and fulfill all the products on demand once we receive your order. Please be advised that drawing will have to be approved first before handling them to carriers for shipment. It takes 2-7 business days to fulfill orders. Your selected shipping method only starts counting once the fulfillment is completed. Our average shipping time for US orders is 3-5 business days depending on the order's destination. International orders shipment may take 5-15 business days.

HOW DO YOU SHIP FRAMED POSTERS FOR NON-US ADDRESSES?

As we like to ensure the quality of the frame and the poster, we usually ship the poster and frame unmounted but together in a package for non-US addresses. The poster is securely put in a cardboard envelope that can be confused with the cardboard liner that protects the frame. Please ensure to double-check the package received.

WHAT IS YOUR RETURN POLICY?

Due to the nature of this product being custom, we do not accept returns other than when the product is damaged or incorrectly printed. Please note that incorrectly printed means that the product has been printed differently from the mockup photo provided upon the completion of your order.

WHAT IS YOUR REPLACEMENT POLICY?

Replacement claims for damaged items received should be submitted within 30 days after the product has been received. For packages that are lost in transit, claims should be submitted no later than 30 days after the estimated delivery date. Claims filed beyond the given timeframe are considered invalid and will not qualify a free replacement.

DO YOU OFFER BULK PRICING?

Yes we do, Please email orders@tooncrew.com if you are interested in buying 10+ pieces.

INCHES OR CENTIMETERS?

All pieces are in inches.

WHAT CARRIER DO YOUR ORDERS SHIP?

Most U.S. orders are shipped via UPS.

DO YOU SHIP WORLDWIDE?

Yes we do! We ship worldwide for all our merchandise items.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Amex, and Discover cards. You can also pay using Apple Pay, Google Pay, afterpay.

Country/region