Question 1

How long will it take to complete my drawing?

Accepted Answer

Our team of artists draws each portrait from scratch and we aim to get your hand-drawn picture to you in 3 - 5 days on average.

Question 2

How much does it cost?

Accepted Answer

Prices vary depending on the number of characters (people/pets), illustration style (shoulders up/full body) and background style(standard/custom/none) that you choose! You can explore prices for the artwork you have in mind on the product page.

Question 3

How will I get my custom portrait?

Accepted Answer

Your portrait will be a digital artwork so it will be emailed to you when it’s complete. Once you approve your artwork, you'll have the option to get it printed on a canvas, mug, poster, t-shirts, puzzles etc. (It'll be charged additionally; check out the prices on the order page).

Question 4

What if I am not happy with my portrait?

Accepted Answer

Our artists are incredibly talented and always strive to do a fantastic job; however, sometimes, working from a photo, we miss a detail or the essence of the person, We are always ready to make revisions until you are 100% happy with your portrait. We have a satisfaction guarantee policy.

Question 5

What can I have as my background?

Accepted Answer

Whatever you want! You can choose no background, one of our standard backgrounds or a custom background. Just let us know your idea, and we will make it happen.

Question 6

Do I need to pay extra for my pets?

Accepted Answer

Yes. Pets are counted as a character.

Question 7

Are there any copyrights for the drawings?

Accepted Answer

No, you own complete rights and licensing to do what you would like with it.

Question 8

Can you work from more than one photo?

Accepted Answer

Yes! The more photos, the better! Ensure you’re clear about how you’d like your illustration drawn in the picture description, and leave the rest up to us.

Question 9

What if I have a large group photo?

Accepted Answer

No problem. Email us, and we can get you a quote for groups as large as you need.

Question 10

Will I be charged for revisions?

Accepted Answer

The customer is responsible for specifying all the details you would like in the drawing in the order drawing notes. Any details not included in the order notes will be assumed by our artist, resulting in an additional charge ($10) if the customer requires revisions.

Question 11

What dimensions will my drawing provided in?

Accepted Answer

Our standard resolution is 3600 pixels x 4800 pixels (portrait) or 4800 pixels x 3600 pixels (landscape). Once you get it printed, the size will be 12" x 16" (portrait) or 16" x 12" (landscape) at 300 DPI. If you would like a different size, just let us know in your order notes.

Question 12

Do you ship to all the countries?

Accepted Answer

Yes, we can ship anywhere in the world!

Question 13

What are the available payment options?

Accepted Answer

We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Afterpay, Apple Pay, and Google Pay.

Question 14

What file type will my portrait come with?

Accepted Answer

Your completed artwork will be delivered in JPG or PNG format. If you'd like the underlying layered file, just send us a request, and we’ll email it over to you.

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